Review Integrity Policy
How we collect, verify, and moderate patient feedback to prevent rating manipulation and bot spam.
Zero Tolerance for Fake Reviews
Fake patient reviews are a major problem across generic online search engines. Unverified listings often buy artificial 5-star ratings or post false negative reviews on competitor profiles. ClinicRanks maintains an active verification protocol to audit review authenticity before publishing.
Our 3 Review Integrity Guidelines
1. No Anonymous Reviews
Every submitted review must be linked to a verified patient profile, phone number, or email address. We do not support anonymous reviews to prevent competitor spam and verify patient authenticity.
2. Token & WhatsApp Cross-Verification
Reviews submitted with a booking token (received after visiting a clinic booked through ClinicRanks) receive a "Token Verified" badge and higher authenticity weights in our merit scoring algorithm.
3. Clinical Narrative Requirement
We require written feedback to describe the specific clinical treatment received (e.g. root canal, orthodontic braces, dental implant). Generic promotional fluff or one-word reviews do not qualify for publishing.
Submit Review Feedback
Have questions about review moderation? If you want to dispute an unfair review or ask about verification codes, contact the moderator desk directly via WhatsApp.